Old
New
Challenges
In order to identify the different needs of the two types of users, supervisors and employees, we conducted two separate rounds of interviews with them. Here are some of our key findings:
For individual contrubutors:
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They need to quickly locate the weaknesses of the service they are responsible for.
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They need a way to prioritize each weakness to decide on an area of focus.
For managers:
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They don’t have time to go through every detail of each service. They need to identify overall performance and trends quickly within dozens of services the company provides.
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Data is not actionable item and hard for them to understand without enough background information, they need something to help them immediately understand what each data means.
Problem 1 (for individual contributors) :
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They need to quickly locate the weaknesses of the service they are responsible for.
Solution:
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A new navigation system, so the users can quickly locate the service they are in charge of.
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A more effective filter system for users to locate the data they need.
Problem 2 (for individual contributors) :
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They need a way to prioritize each weakness to decide on an area of focus.
Solution:
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A new data selection system, where they can select the data they want to compare to quickly identify area of focus.
Problem 1 (for managers) :
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They don’t have time to go through every detail of each service. They need to identify overall performance and trends quickly within dozens of services the company provides.
Solution:
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Use a new tab design to help them effectively navigate and compare each services.
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Show a comparision of each service at the top with red sticker to directly point out underperformances.
Problem 2 (for mamagers) :
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Data is not actionable item and hard for supervisor to understand without enough background information, they need something to help them immediately understand what each data means.
Solution:
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Show goal and expectation directly in the graph to make data more actionable.
